UX Researcher II job at Tap Growth ai San Francisco, CA, US

Job Description

We're Hiring: UX Researcher II!

We are seeking a skilled and passionate UX Researcher II to join our team in San Francisco. The ideal candidate will have a strong background in user research methodologies and a keen ability to translate insights into actionable design recommendations, enhancing user experiences across our products.

Location: San Francisco, United States
Role: UX Researcher II

Your main responsibilities as a UX Researcher II :

Define AI Product Strategy Through UX Research: Lead end-to-end user research to directly inform the product roadmap for our agents and LLM-based applications. Identify critical pain points in scientific workflows and uncover new opportunities for AI to drive efficiency and discovery.
Design and Execute Rigorous Usability Studies for AI Products: Develop and implement specialized user testing methodologies (e.g., contextual inquiries, task-based usability tests) to evaluate the effectiveness and intuitiveness of our LLM-driven interfaces and agentic workflows.
Operationalize User Feedback for AI Systems: Build and manage a systematic process for gathering, analyzing, and tracking qualitative feedback on our models and agents, enabling data- informed improvements to the core AI infrastructure.
Uncover Actionable Insights for Agentic Frameworks: Analyze qualitative data = from user sessions to understand how scientists interact with and trust AI outputs. Synthesize findings to reveal what drives user adoption and engagement with complex AI tools.
Build a User-Testing Infrastructure for Internal AI Tools: Create and maintain reusable testing protocols and recruitment pipelines tailored for internal, expert users, elevating the quality and efficiency of user research across the organization.

What we are looking for in a UX Researcher II:

3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems or internal tools.
3-5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.
Demonstrated experience with AI products, specifically Large Language Models (LLMs) and AI agents.
Experience with UserTesting, Contentsquare, or similar usability testing platforms.
Have experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.

Benefits:
As an employee, you have access to a comprehensive benefits package including:

Medical insurance – PPO, HMO &
Dental & Vision insurance
401k plan
Employee Assistance Program
Long-term disability
Weekly payroll
Expense reimbursement
Online timecard approval

Ready to make an impact? 🚀 Apply now and let’s grow together!

Job Tags

Permanent employment,

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