We are seeking a highly motivated and energetic Community Manager to join our team in the Catonsville/Ellicott City area.
The Community Manager is responsible for the entire property and its physical assets, as well as the satisfaction, performance, and retention of staff and residents. The Property Manager must maximize the financial returns in accordance with the company's objectives and is responsible for hiring, training, and retaining staff and ensuring all site related duties are completed accurately and on a timely basis. Oversees the management of all site staff inclusive of facilities maintenance.
Essential Duties / Responsibilities:
• Responsible for the leading, directing, monitoring, assessing, recommending, inspecting, and evaluating all Marketing, Leasing, Maintenance, and Office initiatives and staff.
• Provides clear written and oral direction to and supervises staff; conducts all personnel management functions. Typically oversees a team consisting of an Assistant Property Manager, Maintenance Director, and Maintenance Technician.
• Ensures staff members fulfill the company’s standard operating procedures, policies, and successful job performance; coaches staff to make necessary improvements; holds staff accountable for poor performance.
• Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
• Preparation of the property's annual budget - works directly with Regional Manager and Property Accountant.
• Monitors budget performance and reports variances from budgets.
• Responsible for the collection of residents' rent payments; expense management; monthly financial accounting; reporting; and explanation of variances.
• Reports payroll information to the Corporate office / Human Resources on a timely basis.
• Supervises inventory of all equipment and supplies and property's petty cash funds.
• Works with Regional Manager to maximize NOI and ensures company's goals and objectives are aligned with property operations.
• Receives and resolves resident complaints with effective communication and diplomacy; maintains resident complaint log and seeks assistance from Regional Manager when needed.
• Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations.
• Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan.
• Selects and monitors third-party vendors; communicates and ensures work is performed as expected.
• Hires and terminates employees in accordance with established guidelines.
Required Skills and Abilities:
• Strong organizational, management, and teamwork skills.
• Professional presentation to be compatible with the established guidelines and as defined within the employee handbook - positive attitude, energetic, assertive, and ability to serve as a role model for subordinates.
• Solid administrative skills - knowledge of Microsoft Office products, e.g. Excel, Outlook, Word, PowerPoint.
• Ability to handle finances and work within a budget; attention to detail.
• Demonstrates integrity on personal & professional level; works respectfully with people of diverse backgrounds.
• Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.
• Ability to actively assist with all departments' responsibilities; willingness to substitute for any position at the site.
Required Education and Experience:
• Bachelor's degree or related experience in Property Management.
• Minimum three (3) years managerial experience supervising three (3) or more subordinates.
• Experience managing a luxury property preferred.
Scope and Compensation
• Must be able to work at a computer and stand/walk for an entire workday and move throughout the interior and exterior of the property without limitations.
• Ability to lift up to 15 pounds and bend, stoop, squat, reach, push, and pull occasionally.
• Physical on-site presence is required during all operational business hours, 8:30 a.m. until 5:30 p.m. Monday through Friday. Special events or unusual circumstances may require additional on-site presence outside of business hours including nights and weekends. This position cannot be performed remotely.
• Salary commensurate with level of experience and job requirements
• Generous benefits package including medical, dental, and vision plans.
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