Entry Level Support Technician: $500 Hiring Bonus
About the position:
This is call center environment. This position assists customers via telephone, online CHAT, or e-mail to provide support for basic desktop, PC and application support. If the issues are beyond your ability to resolve, you will create a ticket or escalate the issues to one of the more advanced support team members. This is a central point of entry for customers seeking assistance, information/status updates and resolution.
You will answer the phone, online CHAT or e-mail in a courteous manner and attempts to provide support for basic desktop, PC and application support. Work to resolve questions from password resets, updates to basic desktop application support. You will take any necessary steps to troubleshoot and/or resolve the issue. You must be able to handle difficult customers and recognize when to escalate the issue for higher level support.
Skills :
· Communication Skills and active listening
· Excellent customer service skills, patience and understanding.
· Friendly and energetic attitude
· Technical Knowledge with the ability to navigate the Internet
· Ability to work in a fast paced environment and enjoy learning quickly
· Ability to work flexible schedules
· Must have reliable attendance
Education and Experience :
· Requires a High School Diploma or equivalent
· Associates degree or technical certifications are desired
· Experience trouble shooting basic PC/Desktop and applications
· Previous Help Desk experience is desired
EMS Offers :
· Career advancement opportunities
· Team work environment
· $500 hiring bonus
· Paid on-the-job training
· Full time schedules
· Medical, dental, vision, and life insurance benefits 1st of the month following 59 days of hire
· Casual dress attire
· Individual work spaces
· Complimentary breakfast on Fridays
· Free parking
· North-West Omaha location
...delineation protocol changes to ensure compliance with the latest requirements. Minimum Qualifications Bachelors degree in biology, ecology, botany, environmental science or related natural resources field; A minimum of 12 years of experience preparing and focusing...
...The role is responsible for daily operations and upkeep of the Electronic Security Systems (ESS) consisting of: Electronic Access Control, Visitor Management, Electronic Key Control, Physical Identity & Access Management, Intrusion Detection, Security Video Surveillance...
...Location: 2180 Grand Island Boulevard - Grand Island, New York 14072 Job Summary The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on...
...A confidential technology and infrastructure leader is seeking a Junior Network Engineer to support mission-critical network and security operations . This is a high-visibility position within a secure data environment , providing hands-on experience with firewalls...
...with 1 and 4.5 year old boys and 2.5 year old girl is seeking an experienced, professional, active, and engaging rotational full-time nanny. Schedule will be spilt between two full-time nannies to ensure the family has seven day per week coverage. Schedule on days working...